Personal data processing policy

www.colden.ru, www.abxm-thermax.ru, www.nc-t.ru

This Personal Data Processing Policy sets out the procedure for processing the personal data of users of the websites www.colden.ru, www.abxm-thermax.ru and www.nc-t.ru.

1. General provisions

1.1. This Personal Data Processing Policy (the "Policy") sets out the procedure for processing the personal data of users (the "Users") of the websites www.colden.ru, www.abxm-thermax.ru and www.nc-t.ru (the "Websites").

1.2. Operator: Cold Energy (NCT), legal name OOO "Energiya Kholoda" (LLC), OGRN (Primary State Registration Number) 1127847240729, INN (Taxpayer ID) 7804484403, KPP (Tax Registration Reason Code) 780601001, 195279, St. Petersburg, Porokhovye Municipal District, Industrialny Prospekt 44, bldg. 2, letter A, premises 10-N, office 700, e-mail: info@colden.ru (the "Operator").

1.3. By submitting personal data through the forms on the Websites, the User confirms that they have read this Policy and consents to the processing of their personal data under its terms by ticking the checkbox next to the consent text and clicking the form submission button.

1.4. Consent to the processing of automatically collected data, including cookies and IP address, is given by the User by clicking the "Accept" button in the cookie notice.

The User may refuse the use of automatically collected data by adjusting their browser settings, including blocking cookies, or may stop using the Websites.

1.5. The Operator processes personal data on a lawful and fair basis, to the extent necessary and sufficient for the stated purposes.

2. Purposes of personal data processing

2.1. Personal data are processed for the following purposes:

  • consulting Users on the purchase of the Operator's goods, works and services, processing requests, calculating commercial proposals and arranging specialist site visits;
  • concluding, amending, performing and terminating contracts of sale, supply, work, carriage, services, maintenance, repair and other agreements;
  • performing contracts, including those concluded under Federal Laws No. 44-FZ and No. 223-FZ;
  • organizing warranty and after-sales service, technical support and equipment monitoring, including remote diagnostics;
  • informing about the status of orders and the progress of work;
  • sending business information about goods, works, services and changes to the rules of interaction and service;
  • complying with the legislation of the Russian Federation and lawful orders of government authorities;
  • handling Users' inquiries, requests, complaints, claims and other legally significant messages.

2.2. Advertising information (special offers, promotions, discounts and marketing mailings) is sent only with the User's separate consent.

2.3. Information is divided into business and advertising information:

  • Business information: order status, changes to contract terms, technical notifications, changes to service rules, feedback on completed work. No separate consent is required.
  • Advertising information: special offers, promotions, discounts, new goods, works and services, and other marketing activities. Separate consent is required.

2.4. The Operator does not process Users' biometric personal data.

3. List of data processed

3.1. Depending on the purpose of processing and the form being filled in, the Operator may process:

  • surname, first name, patronymic;
  • telephone, e-mail and address;
  • details of identity documents;
  • details of organizations and individual entrepreneurs: name, OGRN/OGRNIP, INN, KPP if any, bank details, legal, postal and actual address;
  • position and authority of the User's representative;
  • address of the site for delivery, installation, service or repair;
  • technical data of the equipment, including markings, serial numbers and operating parameters;
  • other personal data and information contained in documents and electronic correspondence provided by the User, if they are necessary for the purposes set out in this Policy.

4.1. Personal data are processed on the basis of:

  • the User's consent;
  • contracts and agreements between the Operator and the User;
  • the federal legislation of the Russian Federation.

4.2. Consent is deemed obtained when the User takes active steps:

  • ticking the checkbox of consent to personal data processing and submitting the form;
  • ticking a separate checkbox of consent to receive advertising information and submitting the form;
  • clicking the "Accept" button in the cookie notice;
  • concluding a first contract or agreement with the Operator for the purposes set out in the Policy.

4.3. The checkboxes for consent to the Policy and to receiving advertising information must not be pre-ticked. The User ticks them on their own.

5. Transfer of personal data

5.1. The Operator may transfer personal data to the following categories of recipients:

  • makers and manufacturers of equipment, assemblies, units, components, consumables, spare parts and related goods, in order to perform contracts with the User;
  • contractors and service providers for performing work and providing services;
  • organizations providing installation supervision, commissioning, warranty and after-sales service, repair, diagnostics and technical support of equipment;
  • IT services, including hosting providers and operators of CRM and web analytics systems;
  • authorized government authorities in cases provided for by the legislation of the Russian Federation.

Cross-border transfer

5.2. The personal data of citizens of the Russian Federation are stored and processed in the territory of the Russian Federation.

If data need to be transferred outside the Russian Federation, including to equipment manufacturers for technical support, the Operator follows the requirements of Article 12 of Federal Law No. 152-FZ and takes the necessary measures to protect personal data.

6. Periods of processing and storage of personal data

6.1. Personal data are stored no longer than required by the purposes of their processing, unless a different period is set by a contract or by the legislation of the Russian Federation.

6.2. The following periods apply to certain categories:

  • requests from the Websites without a contract: until the request is processed plus 30 days;
  • customer data under contracts: for the term of the obligations, including the warranty period, plus 5 years after their termination;
  • accounting and tax data: in accordance with the Tax Code of the Russian Federation, but no less than 5 years;
  • data for technical support of equipment: for the warranty period plus 5 years;
  • data for advertising mailings: until the User withdraws consent.

6.3. When the set periods expire, personal data are destroyed, unless otherwise provided by law, a contract or an agreement with the User.

6.4. After consent is withdrawn, the Operator may continue processing data if this is necessary:

  • to comply with the legislation of the Russian Federation;
  • to protect the Operator's rights and legitimate interests in court;
  • to perform a contract concluded with the User before the consent was withdrawn.

7. User rights

7.1. The User has the right to:

  • receive information about the processing of their personal data, its purposes, legal grounds and methods;
  • demand that data be clarified, blocked or destroyed if they are incomplete, outdated or inaccurate;
  • withdraw consent to personal data processing;
  • appeal against the Operator's actions or inaction to Roskomnadzor (the Russian data protection authority) or in court.

7.2. Withdrawal of consent is sent in writing to: 195279, St. Petersburg, Porokhovye Municipal District, Industrialny Prospekt 44, bldg. 2, letter A, premises 10-N, office 700, or by e-mail: info@colden.ru.

7.3. The Operator considers requests within 30 days and sends the User a reasoned reply to the return address they provided.

7.4. The User may appeal against the Operator's actions or inaction to Roskomnadzor or in court at the Operator's location, St. Petersburg.

8. Personal data protection measures

8.1. The Operator applies legal, organizational and technical measures to ensure the security of personal data in accordance with Article 19 of Federal Law No. 152-FZ and Russian Government Resolutions No. 1119 and No. 687.

8.2. Responsibility for maintaining confidentiality lies with all of the Operator's employees who have access to personal data.

9. Final provisions

9.1. The Policy comes into force when it is published on the Website and remains in force until replaced by a new version. The Operator may amend the Policy. A new version comes into force when it is published on the Website.

9.2. The current version of the Policy is available at: www.colden.ru/policy.

9.3. Relations between the parties are governed by the law of the Russian Federation. Disputes are considered in court at the Operator's location, St. Petersburg.

9.4. Questions about the application of this Policy should be sent to e-mail: info@colden.ru.

9.5. If the Operator ceases its activities, the processing of personal data stops and the data are destroyed, unless otherwise provided by the legislation of the Russian Federation.

10. Operator details

OOO "Energiya Kholoda" (Cold Energy LLC)

OGRN 1127847240729 INN 7804484403 KPP 780601001 Legal address: 195279, St. Petersburg, Porokhovye Municipal District, Industrialny Prospekt 44, bldg. 2, letter A, premises 10-N, office 700 Telephone: +7 (812) 385-57-73 E-mail: info@colden.ru Websites: www.colden.ru, www.abxm-thermax.ru, www.nc-t.ru.

This Policy has been drawn up in accordance with Federal Law No. 152-FZ "On Personal Data" of 27 July 2006.

The Policy was approved by Order of the General Director No. 1 of 27 August 2026.

The current version of the document is published on the website colden.ru/politika-v-otnoshenii-obrabotki-personalnyh-dannyh

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